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Helpdesk Tickets
Previously asked and answered customer enquiries
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# Article Title
1 Award Register Codes
2 Earnings - manual pay
3 Rebuild Totals
4 ERROR: 0012 in not a valid year
5 Cancelling an Invoice Generation : Register to read more...
6 Export to AussiePay - where do I set pay location?
7 Site not showing up on dropdown - what have I done wrong
8 Public Holiday Shift not being Paid Holiday Loading
9 Connecting up to SMS
10 Employee stuck on HOLD during pay run
11 Providing the TFN to Super Funds
12 Clearing a PAYRUN via Batch Change : Register to read more...
13 SMS - What needs to be registered for each user / workstation
14 Pre / Post Tax Super contribution not printing correctly
15 Accountants having problems with 2007 PAYG summary
16 Unable to schedule employee to LSL (Long Service Leave) : Register to read more...
17 The correct procedures to maintaining PowerForce
18 Manually uncommitting a payrun : Register to read more...
19 Importing Report Builder data into Excel
20 Getting Report Builder data to Excel
21 Configuring file types in Joomla : Register to read more...
22 Staff are being paid loadings even though the shift is a sick shift : Register to read more...
23 Selecting a PAYG print format : Register to read more...
24 Invoices are being created midnight to midnight - this is wrong : Register to read more...
25 Leave Accurals Hours report is not showing sick leave taken : Register to read more...
26 Is it possible to print an alarm response before it has been invoiced? : Register to read more...
27 Customer is getting a message saying that an employee is banned from working at this site : Register to read more...
28 Why are contract Invoice hours printing out? : Register to read more...
29 Does a Casual classification would override a permanent employees leave accruals : Register to read more...
30 Public holiday being paid in one locatin, not another : Register to read more...
31 Lucy needs to setup a percentage of pay deduction for Income protection : Register to read more...
32 Can you change a response once it is closed : Register to read more...
33 Unable to enter date in new respons : Register to read more...
34 System is paying superannuation on accrued annual leave for termination pays : Register to read more...
35 Shifts not appearing on 'Unallocated Shifts Report' : Register to read more...
36 Salaried (autopay) employees not being paid : Register to read more...
37 Customer manually recosted the shifts but nothing changed. Please review why nothing happened. : Register to read more...
38 Invoicing not picking up a valid client shift : Register to read more...
39 To be able to Export Invoices you have to commit the billing run first. : Register to read more...
40 Processing of payroll crashed to debugger with error message : Register to read more...
41 Person is present in payrun but missing once the payrun is committed : Register to read more...
42 Removing the Purchase Order (P/O) text off an invoice : Register to read more...
43 Invoicing not creating GL export : Register to read more...
44 Invoicing not picking up any rosters : Register to read more...
45 Employees have been overpaid $2000 : Register to read more...
46 How do you disable a client on a termporary basis? : Register to read more...
47 Payrun not paying weekend hours : Register to read more...
48 Where can I find a list of employee licence details? : Register to read more...
49 Changed employment type in now not accruing RDOs : Register to read more...
50 Changing week ending date from Sunday to Tuesday : Register to read more...
51 Make an outstanding workers comp payment to a now terminated employee : Register to read more...
52 Shift incorrectly paid charged as casual against permanent contract client : Register to read more...
53 Employee not paying any tax : Register to read more...
54 Setting up child support deduction : Register to read more...
55 Manual payments not being calculated correctly : Register to read more...
56 How to read report data in excel : Register to read more...
57 Can't open newly created work schedules : Register to read more...
58 Entitlements not being paid correctly : Register to read more...
59 How do I change the default charge code amount? : Register to read more...
60 Invoice line item totals differing to invoice total : Register to read more...
61 Service Billing not calculating correctly : Register to read more...
62 A response has been invoiced to the wrong group. : Register to read more...
63 Which shifts have no one assigned to them yet? : Register to read more...
64 Paying leave in advance : Register to read more...
65 Payroll_tax_wizard_sub, variable not assigned : Register to read more...
66 Employee taking annual leave, system says not enough hours available : Register to read more...
67 Back pay of 2 hours has not gone through : Register to read more...
68 PM - Paying in excess of the 80 hour limit for salaried employees : Register to read more...
69 Employee name has disappeared from scheduling workbench : Register to read more...
70 Want to pay trainee rates, but charge out at regular rates. : Register to read more...
71 Put through a bonus while the employee was on annual leave and the bonus did not get paid : Register to read more...
72 How to pay extra when staff work over 40 hours per week : Register to read more...
73 unable to select a specific client in the scheduler : Register to read more...
74 What are local public holidays?
75 How do I get support?
76 HD 52 - Portal web site structure : Register to read more...
77 PM HD 51 - List of rosters not invoiced as prior to start date : Register to read more...
78 HD 50 - Group Certificates / Individual Non Business Payment Summary : Register to read more...
79 HD 45 - Payrun did not pick up new employee : Register to read more...
80 HD 40 - Payroll tax has not been taken out : Register to read more...
81 HD 39 - Clients have been charged excessive amounts for a response : Register to read more...
82 HD 32 - Consequences of Tentative Shift Flag : Register to read more...
83 HD 31 - Need to process a missed shift after commiting pay & invoice run : Register to read more...
84 HD 30 - Employees were not being paid for the public holiday : Register to read more...
85 HD 29 - Transferred wrong employees between companies : Register to read more...
86 HD 28 - Employee not being paid correctly : Register to read more...
87 HD 27 - Assigning a new name to a row of shifts in the scheduling workbench shifs seem to get canc : Register to read more...
88 HD 26 - Invoice Generation locked up : Register to read more...
89 HD 24 - Adding user allowance not being saved : Register to read more...
90 HD 23 - Employees being paid night shift - should not be : Register to read more...
91 HD 22 - Customer needs to add a subcontractor - but has no option : Register to read more...
92 HD 21 - Is everything ready to go live? : Register to read more...
93 HD 20 - Bank has rejected the electronic ABA file created by PowerForce : Register to read more...
94 HD 19 - The billing running is taking an unexpectably long time to run. : Register to read more...
95 HD 18 - Employee was not terminated even though payrun ran : Register to read more...
96 HD 17 - How do you pay sick leave? : Register to read more...
97 HD 16 - Overtime kicks in at wrong time : Register to read more...
98 HD 15 - Printing pay location on roster : Register to read more...
99 HD 14 - Cannot read help files : Register to read more...
100 HD 13 - rdir4.com List the database tables at the DOS level
 
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