A:

1. When a user has an error such as a system "hanging", we reccommed that your IT personnel investigate, and as a minimum keep note of the module and / or screen that the user was in.

• This is to gather your own statistics on performance and errors. If things go wrong, they will always be noticed on the user terminal first.

2. If you need to restart the server (the application server).

• Check the users with "sessions" and with PowerForce application files open.
• Request that each user log off systematically
• When all users are logged off, shutdown the system in its normal fashion

3. Once the system reboots, immediately check the Event Logs. The PowerForce Database manager exists as the "Linear Hash Service" in the system services. Any errors from the Linear Hash service must be investigated, as they are the first notice that something is wrong with the Database.

4. Your virus protect software must NOT scan files ending in ".LK" or ".OV" - these are simply data tables.

5. Backup logs need to be monitored, and all incomplete backups must be re-run promptly to ensure valid and concurrent backups.

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